Privacy Policy

This privacy policy sets out how Fischy Limited uses and protects any information that you give Fischy Limited when you use this website.

Fischy Limited is committed to ensuring that your privacy is protected. When we request any information from you from which you can be identified when using this website, then it will only be used in accordance with this privacy statement.

What we collect
We may collect the following information:

  • name and job title and, if you are representing a third party (school, church etc.) the name and details of that body;
  • contact information including email address, address and postcode
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We keep this information to better understand and meet your needs, and so we can provide you with a better service. In particular, we aim to achieve the following:

  • Accuracy of internal record keeping;
  • Continual improvements to our products and services;
  • Helpful and interesting information-sharing with you in relation to new products, special offers or other matters of interest to you, via the email address you have provided;
  • Occasionally, for market research, asking you for input in order to improve our services and products, via post or email. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Fair Processing
The information below sets out how we use your personal data and provides you with information on your rights in relation to that data.

We are committed to ensuring that your privacy is protected. Any personal data provided to us by you or by a third party shall only be used by us in accordance with this notice and Data protection Law (including the General Data Protection Regulation, any UK Data Protection Legislation and Privacy and Electronic Communications Regulations and the ePrivacy Regulation).

When we update this notice we will inform you that changes have been made.

Personal Data Collected
We have outlined the personal data that we ask you for and why we ask for it. We have also identified the type of organisations who assist us to provide you with your services.

Personal Data Purpose Transfers
Name, Home or work address, email address and phone number To send you resources or to process your order; also to keep you up to date with new resources or creative material that we create; also to liaise with you in relation to projects or events we may be working with you on Cloud based servers run by a third party; software providers who can access your data; any data held out of the UK is in a territory protected by the “Privacy Shield”.

Please note we do not transfer data on to other parties for any purpose other than to process your order.

Credit or Debit Card Number To purchase a product or service from us. Third party payment solutions providers who can access your data; any data held out of the UK is in a territory protected by the “Privacy Shield”.

Please note we do not transfer data on to other parties for any purpose other than to process your order.

We may pass your information to another body to assist us with processing but we ensure that they have entered into a binding legal contract with us ensuring that they will only process your data on our written instruction and in accordance with appropriate security provisions. They will not use your data for their own purposes.

We may also occasionally share your data with other organisations such as law enforcement or other agencies where required by law and where in our reasonable opinion such actions is necessary to comply with legal process; to respond to any legal claim or actions; or to protect our rights our customers rights or the general public.

How long we keep your Personal Data:
We will retain your personal information no longer than is necessary for the purpose we obtained it for thereby reducing the risk that it will become inaccurate, out of date or irrelevant. Information that is no longer needed will be securely deleted. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 10 years.

Your rights:
You have the following rights in relation to your personal data and in certain circumstances you can request:

  • Confirmation that your personal data is being processes and access to your personal data including a copy of it, You also have the right to be told why; the types of data we are processing; anyone we have shared your data with; the length of time we will keep your data and the source of the data if we did not collect the data from you.
  • That your data is corrected if inaccurate or incomplete
  • That your data is erased (the “right to be forgotten”) where it is no longer necessary for the purpose it was obtained; where you withdraw consent, where you have objected to processing and there is no overriding legitimate interest for continued processing; where it has been unlawfully processed; where there is a legal obligation to do so ; and where the personal data is processed in relation to the offer of information society services to a child
  • That processing is restricted if certain circumstances apply; you have challenged the accuracy of the personal data, until it can be verified; you have objected to the processing and that objection is being determined; the processing is unlawful; where we no longer need the personal data but is required by you to establish, exercise or defend a legal claim.
  • To be provided with the data you gave us in a format which allows you to transfer it to another provider.
  • To object to processing of your data when we are processing it based on our legitimate interests (or to perform a task in the public interest/exercise of official authority); to object to direct marketing and to object to processing for scientific historical research and statistical purposes.
  • Not be subject to a decision which is based on automatic processing of data; and which produces a legal effect or a similarly significant effect on you.

Should you wish to exercise those rights, or should you not wish to receive updates about our programme then please send any emails to info@fischy.com

Enquiries and complaints:
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to:

Fischy Limited
4 New Broompark
Edinburgh
EH5 1RS

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We are committed to ensuring that your personal data is processed lawfully, fairly and securely, If you have any questions or concerns about this Notice or the way in which we process your data please contact our Data Protection Lead on the contact details above and we’ll do our best to resolve any issues you have.

If you remain unsatisfied you can contact the Information Commissioner’s Office at:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow
Cheshire SK9 5AF
Tel 0303 123 1113
www.ico.org.uk

How we use cookies on our Website
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree (by clicking on the website where it shows you), the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The following are the cookies currently running on our website:

WordPress session
this allows WordPress (the people who provide the framework of the Fischy website) to monitor which parts of the site are the most popular

WooCommerce account cookie
this allows WooCommerce (the people who provide the framework for the online shop) to monitor how purchasers behave on the pages

We also make use of third party cookies which are embedded to send information to other websites to improve the user experience they are:

Google Analytics
– this logs the time that you’re on our site and what you look at and we use it so we can make our site better, including adding more relevant content and making it easier to use. It’s there for you as much as we use it for ourselves.

Facebook
– this logs how people interact on the social media platform

Twitter
– this logs how people interact on the social media platform

YouTube.com
– this is used to show YouTube videos and track where a video has been played. If this cookie can’t run, there’s no way to watch videos on our website.

Wistia
– this is used to show Wistia videos and track where a video has been played. If this cookie can’t run, there’s no way to watch videos on our website.

MailChimp
– this allows users to be able to receive our email newsletter.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What about the EU Cookie Law and Fischy Limited?
We don’t use any third party cookies to serve up behavioural ads that would take you elsewhere, so we don’t show a pop up to ask if you accept our use of cookies.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Fischy Limited may update this policy from time to time, and you should please check this page from time to time to be sure as to our current policy.

This policy was last updated on 21 May 2018

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